Ravex AI

Ravex AI is a product from Prome Solutions for a team that sells and supports customers on social apps. Those teams have to keep answering, and keep publishing, in the same day. Ravex AI is the product that carries both.

Customers move between apps. Someone writes on WhatsApp, comments under an Instagram post, and leaves a review on the Facebook Page. Each of those used to sit until a person on the team saw it and typed a reply. The reply depended on who was free, and on what they remembered about the product, the price, and the rules.

Publishing sat apart from that. The company already had the photos and the video. Someone still had to turn that media into a feed post, a carousel, a story, or a reel, and then place it again on the next app. The conversations and the posts were two jobs, done by hand, in different places. A busy hour on one app meant silence on the others, and a post that waited until someone had time to build it.

Prome Solutions built Ravex AI.

The team connects Instagram, Facebook Messenger, WhatsApp, and Telegram. Messages from those apps come into one place. Ravex AI replies from the company profile the team saves: who the company is, what it sells, who it is for, and the policies it follows. A question about a product, a price, or a rule gets an answer that matches the company, in the app the customer already uses.

That reply is the same company in public as in private. A comment on an Instagram post, a comment on a Facebook post, and a review on the Facebook Page are answered from the same profile. The customer meets one set of facts, whichever app they wrote in.

Ravex AI also generates the assets the company publishes. It starts from the media the company already has and turns that media into the asset for the post. A post can be a feed post, a carousel, a story, or a reel. It can go to Instagram, to Facebook, or to both. It can go out now, at a time the team sets, or in the next open slot. The asset is made from the company's own photos and video, and the post leaves from the same product that holds the inbox.

Once the accounts, the profile, and the media are in place, Ravex AI keeps working. A new message gets a reply from the profile. A post goes out on the time that was set. The next customer is answered while the team is already in another conversation.

Customers hear back in the app they used, and the answer follows the company they wrote to. Comments and page reviews get that same answer. Posts go out on Instagram and Facebook with assets made from the company's own media. The team connects the accounts once. From there, the replies and the posts continue.